• 1.1

  Statement of the Chairman of the Board of Directors

• 1.2

  Statement of the CEO

• 1.3

  Explanation of the Nature of the Integrated Report

• 1.4

  Key Figures

• 1.5

  External Awards and Distinctions

• 1.6

  ESG Commitments (Environmental, Social and Governance)

A future in innovation

• 2.1

  Economic, Sectoral and Regulatory Environment

• 2.2

  Strategic Lines

• 2.3

  Sustainable Development Goals

• 2.4

  Materiality analysis

• 2.5

  Stakeholder Engagement

• 2.6

  Stakeholder Engagement

• 2.7

  Risk Management

A future in Iberia

• 3.1

  Mail

• 3.2

  Express & Parcels

• 3.3

  Banco CTT

• 3.4

  Financial Services

• 3.5

  Future perspectives

A future in e-commerce

• 4.1

  Financial Capital

• 4.2

  Human Capital

• 4.3

  Intellectual Capital

• 4.4

  Social Capital

• 4.5

  Natural Capital

A future in sustainability

A future in service efficiency

A future in local trade

A future in proximity to customers